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Policy's |
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Returns & Warranties |
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All parts are covered by manufacture warranty. De'souza Networkz performs bench marking and 48hr performance testing on every system to insure all components are running correctly. This insures customers don't receive a DOA product.
If the item you have ordered is defective, contact us within the warranty period so we can assess the unit to confirm a hardware fault. If a hardware fault is found and this is not due to human error. i.e.: (the system has not been modified incorrectly).Then the component will be sent to the appropriate vendor in accordance with there warranty terms and conditions.
- For replacement, merchandise must be returned within 30 days of receipt and in the original packaging accompanied with packing slip.
- Returned items must not have any signs of abuse or intentional damage. We carefully inspect returned items upon receipt and Returned items with signs of abuse or intentional damage will be refused and returned to sender at sender's cost.
- Merchandise should be carefully packed and insured for the full purchase price.
- Absolutely no walk-in return/replacement service will be accepted.
- Short-shipments, DOA (Dead On Arrival) and Deviations products must be reported within 5 days from delivered date.
- Buyer is responsible for all return shipping charges.
- All defective products will be replaced within the appropriate warranty period.
Return Procedures:
Please send an email to support@desouza-networkz.com to obtain a Return Authorization number.
Merchandise should be carefully packed to prevent any losses or damages in transit. Merchandise must be sent back in the original packaging with the original packing slip.
Disclaimer:
De'souza Networkz is not responsible for any merchandise that it does not receive or that is not returned in accordance with the following terms:
- We are not responsible for any losses in the mail while returning returned merchandise.
- Merchandise should be properly packed and insured with the carrier for the full amount of purchase.
- Returned items with signs of abuse or intentional damage will be refused and returned to sender at sender's cost.
Our refund policy complies with NSW law. Please see the policy as shown on the Office of Fair Trading web site http://www.fairtrading.nsw.gov.au/pdfs/corporate/publications/ft195.pdf
Contact the NSW Office of Fair Trading for more information, www.fairtrading.nsw.gov.au or 13 32 20. |
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Refunds |
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Warranties |
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All parts are covered by manufacture warranty. De'souza Networkz performs bench marking and 48hr performance testing on every system to insure all components are running correctly. This insures customers don't receive a DOA product.
If the item you have ordered is defective, contact us within the warranty period so we can assess the unit to confirm a hardware fault. If a hardware fault is found and this is not due to human error. i.e.: (the system has not been modified incorrectly).Then the component will be sent to the appropriate vendor in accordance with there warranty terms and conditions.
- For replacement, merchandise must be returned within 30 days of receipt and in the original packaging accompanied with packing slip.
- Returned items must not have any signs of abuse or intentional damage. We carefully inspect returned items upon receipt and Returned items with signs of abuse or intentional damage will be refused and returned to sender at sender's cost.
- Merchandise should be carefully packed and insured for the full purchase price.
- Absolutely no walk-in return/replacement service will be accepted.
- Short-shipments, DOA (Dead On Arrival) and Deviations products must be reported within 5 days from delivered date.
- Buyer is responsible for all return shipping charges.
- All defective products will be replaced within the appropriate warranty period.
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Uncollected Goods |
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Problems can arise when goods are left for repair but the goods are not paid for, or are uncollected. The way in which we can deal with uncollected goods depends on the value of the goods.
Goods worth less than $100 - we must give verbal or written notice to the customer that we intend to dispose of or sell the goods. If the goods remain uncollected after 28 days of that notice, we can sell or dispose of them.
Goods worth between $100 and $500 - we must give written notice to the customer and anyone else that we know is claiming an interest in the goods (e.g. a finance company to which the goods are mortgaged) that we intend to sell the goods. After three months of that notice, we can sell them.
Goods worth between $500 and $5000 - we must give written notice to the customer and anyone else we know who is claiming an interest in the goods that you intend to sell the goods. After six months of that notice, we can sell the goods, but only through a public auction.
http://www.fairtrading.nsw.gov.au/Businesses/Selling_goods_and_services/Refunds_warranties_and_repairs/Uncollected_goods.html
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Privacy |
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The De’souza Networkz Website ( www.desouza-networkz.com ) is maintained by De’souza Networkz. Protecting your privacy is important to De’souza Networkz, and this statement is intended to make you aware of our commitments to you as an important visitor to our website. This policy may change from time to time, so please check back periodically.
- Scope of the Privacy Policy. This Privacy Policy applies only to the collection and use of information collected online on the De’souza Networkz Website. Other websites that may be affiliated with De’souza Networkz may have different privacy policies.
- Information. We may collect your personally identifiable information (“Personal Information”) when you visit the De’souza Networkz Website. Personal Information, however, is not collected on this website unless you choose to provide it to us. When making inquiries, ordering a product or requesting service information and generally corresponding with us, we may ask for certain Personal Information, including, for example, your name, mailing address, phone number and email address. If you are on a part of our website that requires you to provide your Personal Information, it will be clear what Personal Information we are requesting. We may also collect other information that is provided to us by your web browser. This may include the browser you used to come to our website, the Uniform Resource Locator (“URL”) of the website that you just visited before visiting our website, which pages on our website you visit, any search terms you entered, which URL you go to next, and your Internet Protocol (“IP”) address.
- Use of your information. Information is collected and used in various ways that will help us better serve our customers and visitors to our website, including those below.
- Browsing. Information collected while browsing through our website. This information is collected to help run our site more efficiently, to gather broad demographic information, to monitor the level of activity on our site, and to evaluate the effectiveness of advertising and promotion.
- Product Inquiries, Placing Orders, Customer Service & Technical Support. Information collected when you contact De’souza Networkz about our product and service offerings. This information is necessary to identify your products or systems, understand the configuration of the products, diagnose your questions, and provide solutions.
- Contact information: If you contact us, we may keep a record of your correspondence or comments, including any information therein. We use this information to help us provide better service.
- Use of cookies. A “cookie” is a small data file that a website can send to your browser, which may then be stored on your system. We use cookies to better serve you when you return to our site. Some of our web pages may send cookies when you visit our site, make purchases, respond to online surveys or promotions, participate in a contest, or request information. Accepting the cookies used on our site enables our web server to identify your system by reading the cookie that has been stored on your system, but our web server cannot identify you unless you enter your Personal Information. Cookies that are placed when visiting our site cannot be used to obtain your Personal Information at another site. The information collected online permits us to analyze traffic patterns on our site. This can enable us over time to provide users with a better experience on our site by improving the content and making it easier to use. Depending on the browser used, you can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it, and you can also set your browser to turn off cookies. However, if you do so, some areas of this site may not function properly, or you will be required to re-enter your Personal Information to use an area of this site.
- Children’s privacy. If you are under the age of 18, please make sure that you provide your Personal Information only after obtaining your parental consent.
- Protecting your Personal Information. While De’souza Networkz does not guarantee that unauthorized access will never occur, De’souza Networkz does take care in maintaining the security of your Personal Information and in preventing unauthorized access to it.
- Links to other Websites. Parts of our site contain links to our subsidiaries and third-party websites for your convenience and information. If you use these links, you will leave De’souza Networkz website. When you access these other sites, even ones that may contain the De’souza Networkz mark, please understand that we do not control the content and are not responsible for the privacy practices of that website. We suggest that you carefully review the privacy policies of each website you visit. This Online Privacy Statement does not cover the information practices of those websites linked to our site. These other sites may send their own cookies to users, collect data, or solicit Personal Information.
- Changes to this Statement. De’souza Networkz reserves the right to change this Online Privacy Statement at any time. Any such changes will be posted in this Privacy Statement.
- Applicable laws. De’souza Networkz will protect your Personal Information in accordance with Privacy and Personal Information Protection Act 1998
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